2024 - Present
Dialpad Meetings
I design meeting experiences people actually use. My work reduces friction across complex, real-time systems so meetings are predictable, useful, and worth returning to.
Senior Product Designer · Meetings Team
Scope & focus
I own UX across the full meeting lifecycle, before, during, and after meetings, across desktop, web, mobile and room devices. Meetings at scale mean many moving parts: live state, AI features, enterprise permissions, PSTN/room devices and CRM/CTI integrations. My job is to simplify those interdependencies into reliable, human-first interactions.
North star: make meetings easier to join, easier to run, and more valuable afterward — so teams rely on them every day.
Some initiatives I worked on
Calendar pop-over
Overlapping events and noisy calendar surfaces cause confusion before meetings start.
Redesigned the calendar popover to surface what’s next and reduce cognitive load.
Vibe coded prototype using Dialpad's design system, Dialtone. Prototype settings + built in developer documentation for easy access
Breakout rooms
Hosts need predictable small-group workflows and smooth transitions.
Led research, low-fi wireframes, and beta feedback tracking; shipped host controls, auto-distribution/shuffle, and cross-surface state rules aligned across all platforms.
Reduced host cognitive load and made small-group collaboration reliable and consistent across desktop, mobile, and rooms.
Private chats in meetings
Meetings only had a single broadcast chat, forcing private convos outside the meeting.
Owned the PRD and prototypes, defined eligibility (exclude PSTN/room devices), and designed lightweight, private chat flows.
Kept private, contextual collaboration in the meeting and minimized tool switching.
Production & polish
I don’t stop at handoff. I work closely with engineers to triage UI inconsistencies, tighten interaction states, and ship weekly micro-improvements that materially raise quality. Those micro adjustments—spacing, feedback timing, state clarity—are where the product feels professional.